Category: | Dentist, Health, |
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Address: | 5824 W Plano Pkwy # 103, Plano, TX 75093, USA |
Postal code: | 75093 |
Phone: | (972) 930-0940 |
I've been going to Dr. Gerkin for several years now. I find him to be professional, competent and caring. I recommend him highly.
I have been going to Dr. Gerkin for a long time and have had nothing but great experiences. I do want to point out on issue I recently had just so others follow up. I received a reminder postcard in the mail in April that it was time to schedule my routine cleaning. I called and got an appt for early May. Went to my appt and left a happy customer. Yesterday I received a bill that I owed the full balance. When I called to inquire I was told my insurance (which has not changed in years) rejected the charges due to my appt being before the allowed date. My insurance only covers every 6 months and it has to be on the exact date or after and my appt was before. When I asked why I would receive a reminder postcard and why wouldn't the person who made my appt check the date when I called to make the appt, the lady basically said "sorry". I expected better customer service especially based on Dr. Gerkin's professionalism and long standing business. It was disappointing. After I called back to ask for a manager, the manager then discussed it with the doctor and gave me a discount on the services since it was their mistake. And I voiced that in the future it would be nice when an error is made to just talk it through with the patient instead of making it seem like it is their fault. It's good to remember to inquire before you book your appt. and check the dates and eligibility in case. As for Dr. Gerkin's ability as dentist, he is excellent. I am hoping this was just an honest mistake and a one time thing.
Dr Gerkin is professional and most importantly, gentle with teeth! I've not had pain during any of my procedures. Staff is very friendly, and you know how much your out of pocket costs will be before you book it. A great dentist all around! Would highly recommend!
(972) 930-0940; Cosmetic Dentist, Dentist; Recommendations & Reviews. Facebook - 1; WhoDoYou - 0; Twitter - 0; Reddit - 0; Yahoo - 0; Overall Rating . 5824 W Plano Pkwy Plano, TX 75093. Save . Get Directions » Review this provider » Share » Claim this profile Issues with this profile? ...
Dr. David Gerkin, DDS is a Dentistry Practitioner in Plano, TX. He is accepting new patients. Be sure to call ahead with Dr. Gerkin to book an appointment.