Park Place Motorcars Mercedes-Benz Dallas Service Center

Awesome experience with Zac today helping us fix a creaking noise in our GLB250! Thanks so much!! - The Brugna’s

I was going to delete this review after the call I received from a service manager there but I don’t see a way to do that. Long story short - there were issues with the maintenance agreement and what it includes. I think if it take more than 10 words to say what it doesn’t include like: tires, belts, hoses and wipers then that is an issue. The maintenance agreement is simply too complex for most of us to unpack the exceptions and exclusions. We have agreements on other vehicles we own and those agreements are that simple. Since a maintenance agreement costs more than just regular service I think anyone dealing in cars should be thinking about how to make it all encompassing. Otherwise it is questionable to even offer it. I was told that what I was seeking was last in their maintenance agreement in 2006 so I was probably under a 2006 service agreement last time I needed brake work which was probably in 2013 on a car with 35k miles on it. So the quality of the braking system and maintenance agreements have both declined. The service manager was responsive and very professional in addressing the issue but ultimately it can’t be a 5 star experience if Mercedes doesn’t fix the problem of a maintenance agreement that doesn’t cover all of their manufactured vehicle (tires are understandably made by another vendor and tubes and belts are inexpensive so who cares). Thank you to Park Place though, for your efforts in providing a positive experience.

When I first walked in I was greeted immediately which speaks volumes to their customer service. I was assisted by a gentlemen by the name of JD Daniels. He answered all one million and one of my questions. He was very patient and not forceful just to get a sale. He ensured I got everything I wanted and more in my new car and I am so thankful for that. He walked me through how to work the touchscreen and other aspects of my car. I couldn’t be more pleased. I will be definitely returning to buy my next car from them as well!!

Michael Crowder is my Sales Manager and he is the best person for the job! I’ve purchased 5 cars from Michael and my experience has been awesomeness. He only individual I personally allow to handle my deals is Michael at Park Place Mercedes on Lemon Ave. Thank you Michael for your superior professionalism and exceptional customer service.