Category: | Store, |
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Address: | 1565 West Main Street# 420, Lewisville, TX 75067, USA |
Postal code: | 75067 |
Phone: | (972) 436-2420 |
Website: | https://www.lrsportswear.com/ |
Monday: | 12:00 – 5:00 PM |
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Tuesday: | 12:00 – 5:00 PM |
Wednesday: | 12:00 – 5:00 PM |
Thursday: | 12:00 – 5:00 PM |
Friday: | 12:00 – 5:00 PM |
Saturday: | 9:00 AM – 1:00 PM |
Sunday: | Closed |
Terrible customer service. Placed an order online, eventually once the website finally worked. Weeks later I send an email since I can never get anyone to pick up the phone to check on status.
Get a call back the next day saying my order is in and I can come pick it up. What? Why would I pick it up? They REFUSE to ship it. Won't even try. It doesn't say that anywhere on the order process, receipt, or confirmation email.
Fine, just cancel the order, I don't have time to drive all the way over there for this overpriced junk anyway. They also do not offer exchanges or refunds. How is this company still in business? Fine. Charge Back.
Go somewhere else. Anywhere else.
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Edit:
I am revising. Looks like a confluence of situations that neither side fully understood about the other.
The owner went above and beyond for me and my family here and I am extremely thankful. I dont want to post exactly what he did, but really, thank you.
COVID and virtual school is a drain on work/life right now, and expectations on my end were that this would just be shipped like the endless stream of amazon boxes I get.
However, talking to the owner, and they have a very legit issue with the kind of branded athletic wear for the schools they do, to need folks to come pick things up. Its an interesting point of view and one I had not considered.
Again, thank you, and next year I will be better prepared and understanding of the situation they find themselves in. And hopefully, COVID will just be a memory.
Great place everything I expected it to be
Great staff! Love the new company changes!!