Budget Car Rental

• 
  (August 26, 2018, 7:33 pm)

  Took a long time to get my car but ladies at front desk we're very nice and accommodate

• 
  (March 15, 2018, 10:43 am)

  I don't provide reviews unless I was astounded by the service. And I normally don't patronize with an establishment unless they have 4 stars and above. However, as fate would have it, I was in a rush and didn't have time to read reviews. Thank goodness because I wouldn't have received the awesome customer service provided by Ms. Alfreda. I do realize there are circumstances beyond a car rental's control; like customers not returning rentals back on time, etc., hence my reason for this review. Ms. Alfreda played the role of several employees in one - and she did an awesome job. Even when I wanted to be upset, I couldn't because of her vibrant personality and eagerness to make sure I was taken care of. The location did not have my 7 passenger vehicle on the lot so I had to wait for them to bring one from another location. It was a mini-van, which ended up accommodating me and my family better. Not to mention it was brand new and included all the bells and whistles. If I had to suggest any improvements to this rental location, I would suggest you employ more people like Ms. Alfreda. In a place where excellent customer service is non-existent; she is like a rare jewel. Because of her, I will choose this budget rental location for my future rental.

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