Address: 704 E Davis St, Conroe, TX 77301, USA
“I have been fighting with the branch near Conroe high. I had had numerous face to face along with phone calls explaining exactly what I needed. For months the manager at that branch ignored my request and just brushed me off because she didn't want to fix the problems she made due to her ignoring my request. I finally decided to go to another branch. When I did, Crystal McCarter, listened and immediately knew what I was meaning and knew exactly what needed done. She changed my account and even tried to fix the last ladies mistakes. Crystal remained calm even when I got agitated and she made sure to explain everything in great detail so someone without a banking background would understand. During all this process 2 of my kids were with me. Closer to the end, even tho it wasn't her job, Mrs. Gayle Avenell saw my kids getting restless and she saved the day with suckers! All in all, this branch dealt with a highly upset lady due to the other branches manager and they saved the bank from losing a 6 year account holder. So thank you Crystal for treating me like an actual human instead of a number!!”
Address: 11000 E Davis St, Conroe, TX 77301, USA
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