Address: 617 E Dallas Rd, Grapevine, TX 76051, USA
“I showed up an hour early to pick up my reserved cargo van. I had to wait that whole hour because they were still cleaning and prepping the van for me, so I wound up getting it at the time I had reserved it for and still I was thanked for my patience! Montana was very kind and helpful for me and was thorough in his explanations. Even had a lot of lively green plants around the office. I would rent from here again.”
Address: 617 E Dallas Rd, Grapevine, TX 76051, USA
“Unbelievably Great Customer Service by all staff - especially a CRM star named Montana. I travel quite a bit like many people. Sometimes I rent up to 3 rental cars in a day, I know what service is both good and bad. I was another rental car company Gold member for several years, this trip Avis had a better corporate rate. At most FBO.s at private airports I had great service, but not like the service I had at Grapevine, Tx. Avis. Traveling this trip on Airlines I needed a car for a several month long project. I found the best rate was not at DFW but off site like they usually are, so I took Uber the short trip to Avis. I am on the third month of this project, I stop by to pick up my bill as we scan our receipts, a young gentleman named Montana knows my name when I walk in, has my paper work ready, takes care of any requests and knows what correct procedures are the first time. Companies need to promote from within more and Montana definitely has a great future at any company, Avis don’t loose this one. Great customer Service - Better than DFW prices.”
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