Verizon Authorized Retailer - Russell Cellular

I went in knowing exactly what I wanted and they didn't drag me along the whole way, letting me get in and out far faster than any Verizon upgrade I've had in the past.

Excellent service. Very Professional
Great knowledge of various aspects of work. Customer focused Totally satisfied

The staff was friendly, helpful and knowledgeable. Had to replace my water damaged phone. I was shown different options and found a replacement that was affordable. I plan to go back in the spring and upgrade. I would definitely recommend this location, 8971 Ox Rd in Lorton, to others.

This location is a hidden gem. The staff was knowledgeable, efficient and extremely personable and saved us money by reviewing our plan. Caitlyn was the young lady who helped us. Caitlyn has only been with the store a month but she was very competent. Her coworkers are doing an excellent job of helping her learn the ropes.

Shady, the Store Manager, is a top-notch professional. He is committed to getting his customers the very best deal and extremely knowledgeable about what he sells. On Monday I took 2 friends there to upgrade their iPhone 5s to iPhone 12 Pro Max. He very patiently and methodically worked to consolidate their accounts into one, then find the best deal and then activate their phones, transferring all the data. The next day my sister went to upgrade her phone and had the same exact pleasant and positive experience. Shady is exactly the type of person you hope can guide you through the mysteries of Verizon. Other Verizon stores should use him to train their employees. A job very well done!!!