Address: 3809 McDougall Ave, Everett, WA 98201, USA
“The best carpet cleaning. Shawn & Ben ran a truck mounted steam cleaner that thoroughly cleaned and extracted dirt from my carpets. They provided a detailed estimate and explained their equipment and process before starting. When they were done the carpets were not as wet as previous cleaners had left them. After drying, the carpets were clean, softer and brighter. Speaking of previous cleaners, the one I used for years retired and I was disappointed by the next two cleaners, who like everyone promises to be the best…. One cleaner used an oxidizer, which reduces the visibility of the dirt, and brushed it to spread and even out the dirt, but didn’t extract the dirt, claiming their solution encapsulated the dirt. Although it looked good and there were no visible stains, my carpet was a shade darker. They advertised 100% satisfaction guarantee, but never returned my calls. I ran a Bissell carpet cleaner over a section they had just cleaned and posted pictures showing the dirt I extracted, with a review pointing out they do not extract dirt from the carpets. They didn’t post a reply for 3 months, and didn’t address the extraction issue. The next cleaner I tried used a high power steam cleaner that left lines in the carpet, perhaps from uneven cleaning. They also left an area rug soaking wet on my wood floor. I called them back, they tried to reclean the carpet, but the lines remained until Kelly’s cleaned them. Unfortunately, Kelly’s office performance is not top notch. I called twice trying to schedule and they didn’t call me back. The crew also came about 40 minutes late and didn’t call to let me know they were running late. I hope they can continue to do great cleaning and improve their office performance. I plan to try them again and will see if they improve.”
Address: 3717 McDougall Ave, Everett, WA 98201, USA
“Friendly service. Good inventory.”
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