Red's Removal

One of the employees gave me incorrect information about fixing and electrical problem and set an appointment for a service that Firestone couldn't perform. When I got the the store, Gia not only apologized for the wrong information, but bent over backwards to work with a local electrical shop to complete the repairs and to make payment convenient for me. Even David, who originally gave me the wrong information, fully redeemed himself in my eyes by giving providing me with constant updates and essentially shepherding my car through the entire process. I was initially very upset with Firestone, but everyone makes mistakes, and it was truly inspiring to see the lengths to which they went to correct their mistake and keep their longtime customer happy.

In/Out same day wait or get ride. Kept me updated. Explained what work was recommended & why. Which allowed me to make an informed choice on each thing. Bring ccel charger & your own drinks/snacks if waiting. Even has a work station if you have a laptop/tablet. So very grateful for the results to my vehicle.