Category: | Bank, Atm, |
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Address: | 16908 High Grove Blvd, Clermont, FL 34714, USA |
Postal code: | 34714 |
Phone: | (352) 243-9511 |
Website: | http://www.trustcobank.com/ |
Monday: | 9:00 AM – 5:00 PM |
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Tuesday: | 9:00 AM – 3:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 6:00 PM |
Friday: | 9:00 AM – 6:00 PM |
Saturday: | 9:00 AM – 1:00 PM |
Sunday: | Closed |
I had a terrible situation happen that caused $130 in fees. I still do not understand exactly why so many fees. However, after I exhausted all options to get help I posted a terrible review here. It got the attention of the correct person and TrustCo Bank, specifically the South Clermont branch, fixed everything including a follow-up phone call to me personally. Thank you so much.
This 5 star rating reflects my satisfaction with them over the past 5 years. They have gone out of their way to make me a happy customer on several occasions. I will leave the original review below. Maybe sharing my ordeal will prove helpful for someone else.
I was not asked to change this review. I modify it on my own initiative.
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My husband made a simple mistake and these people charged $130 in 4 different fees and charges. Ridiculous! When we try to talk to them the branch says we have to wait on higher. When we message higher they say it's up to the branch. Sound like the run around?! Yes, totally! They cannot even explain what charges caused an overdraft and when they occurred.
"I can't see that information." WHAT?!?!
From customer service today, "Regarding any Non-Sufficient Fund fees and reversals, our bank policy is to get Branch Administration approval so I apologize it is not the optimal situation. I personally reached out to the branch manager at South Clermont regarding the Branch Admin approval. I was told that the branch manager did not have any update but would contact Branch Admin as well as reach out to you today.
We appreciate your patience during this time."
It says there they will reach out to me today. It is now 9 p.m. and there has been no reaching at all. I will move on to credit unions and never deal with a bank again. Trustco you fail! Hope you sleep well. Can't understand how that could happen. Oh wait, probably with your big bonus!
Can you tell I'm upset because I'm eating tuna fish since you stole $130 from my physically and mentally disabled combat veteran husband. Boo! :-(
South Clermont office is located at 16908 High Grove Blvd, Clermont. You can also contact the bank by calling the branch phone number at 352-243-9511. TrustCo Bank South Clermont branch operates as a full service brick and mortar office.
Trustco provides low cost personal & commercial bank services including checkings & savings accounts. Enroll with us today!
TrustCo Bank Clermont FL 16908 High Grove Boulevard 34714 352-243-9511 TrustCo Bank Clermont FL 12302 Roper Boulevard 34711 352-243-2563 TrustCo Bank Winter Garden FL 16118 Marsh Road 34787 9.10mi from Clermont 407-654-4609
Routing Number for TrustCo Bank in Florida A routing number is a 9 digit code for identifying a financial institute for the purpose of routing of checks (cheques), fund transfers, direct deposits, e-payments, online payments, etc. to the correct bank branch.
TrustCo Bank Clermont FL 16908 High Grove Boulevard 34714 38.23mi from Osceola County 352-243-9511 TrustCo Bank Winter Park FL 4070 Aloma Avenue 32792 39.17mi from Osceola County 407-677-1969 TrustCo Bank Windermere FL 2899 Maguire Road 34786 40.66mi from Osceola County 407-654-0498
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(352) 243-9511 Website. Menu & Reservations ... In May 2018, SNL Financial rated Trustco Bank the 15th best performing savings bank in the country. Legal.
Trustco Bank - Clermont - Florida 12302 Roper Blvd (352) 243-2563 Trustco Bank - Clermont - Florida 16908 High Grove Blvd (352) 243-9511 Trustco Bank - Clermont - Florida 12302 Roper Blvd, #108
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