The Phoenix at Union Hill

I am thrilled to write this well-deserved 5-star review for Teresa C at The Phoenix at Union Hill. Exceptional service, wealth of information, and above-and-beyond attitude have made our decision to choose this community for my parents an easy and confident one.

From the moment we met Teresa, it was clear that they genuinely care about the well-being and happiness of the residents. Their warm and welcoming demeanor immediately put us at ease, and they took the time to truly understand our needs and preferences. Teresa went out of her way to provide us with wonderful information about the community, its amenities, and the various programs and activities available.

Their extensive knowledge of the community was evident in the way they confidently answered all of our questions and addressed any concerns we had. Teresa patiently explained the different options and customized a plan that perfectly suited my parents' needs. Teresa's attention to detail and ability to listen and understand made us feel heard and valued as individuals.

What truly sets The Phoenix at Union Hill (and Teresa, of course!) apart is the dedication to going above and beyond. They consistently went the extra mile to provide us with additional resources, arrange personalized tours, and even introduced us to current residents who shared their positive experiences. This level of care and personalized attention made us feel confident that our parents would be in excellent hands at this community.

We are truly grateful to Teresa for their outstanding service and unwavering commitment to ensuring the happiness and well-being of the residents. Their passion for their work and genuine compassion shines through in every interaction. Their professionalism, patience, and understanding have made this decision-making process a positive and empowering experience for our family.

Based on our interactions with Teresa and the confidence The Phoenix at Union Hill have instilled in us, we are thrilled to announce that we will be choosing them for my parents. It is a testament to their exceptional service and the trust we have developed in them.

If you are looking for a living community with a dedicated, knowledgeable, and caring community engagement staff member, look no further than The Phoenix at Union Hill. With Teresa on their team, you can trust that your loved ones will receive the highest level of care and attention.

Thank you, Teresa, for going above and beyond and being the reason we have chosen The Phoenix at Union Hill for my parents transition to independent living. Your dedication to making a positive impact is truly commendable.

My sisters and I chose Phoenix at Union Hill for Mom & Dad after touring several assisted living facilities. We received a very warm welcome from Teresa (we LOVE her!) and she took time to answer all our questions and provided the assurance we needed to move forward with our decision that it was the right time to make this move. After seeing the 2-bedroom floorplan we knew it was perfect for our parents and that we had found their next home. What we didn't know at the time was that the staff would be as genuine and warm as Teresa. It took no time for staff to recognize us and greet us by name when we visited. If there is anything going on with Mom & Dad, they do not hesitate to provide a quick update in the hallways. My parents have made some wonderful new friends at Phoenix, and I truly believe this was a great move for them. They enjoy getting a cocktail in the pub with their new friends and sharing meals together in the dining room. There are far too many special staff to mention them all by name, but a huge thank you to Teresa, Brandon, Jamal, Ruthie, Sheri, Valerie, Nick, and Wanda for their welcoming smiles and genuine care for our parents’ well-being. The only negative has been that Mom & Dad don't always love the meals. However, it was just announced that changes are being made to the menu/meal plans and I am excited to hear great reviews from Mom & Dad. THANK YOU PHOENIX for providing a caring and safe home for our parents!

My mother-in-law has really enjoyed living at the Phoenix. The staff is very kind and she enjoys the food and the restaurant feel Of the dining room. They clean her room weekly Of the dining room. They clean her room weekly and take the trash out daily. She feels safe there and we love knowing she has a great place to live.
She has made many friends on the property.

Although the Phoenix at Union Hill offers assisted living and memory care, my wife and I live in the independent living section of the facility. We moved in on June 1 within a few days of when they opened and from day one everyone on the staff here has been nothing short of fantastic! Josh, the executive director, has done a fantastic job of selecting members of the staff. His main criteria for selecting staff was whether they had a fantastic attitude toward their job and the people they serve and he could not have done a better job of doing that. We have been amazed that no matter what their normal function is, anytime you have contact with a staff member they always ask whether there’s anything they can do for you, and regardless of whether it’s what they normally are assigned to do they will do it. They are always pleasant and extremely helpful. The facilities here are absolutely beautiful. The chefs prepare terrific meals and the servers are all outstanding! There are many activities for the residents here. There are facilities such as exercise rooms, game rooms, outdoor activities, etc. for those who want to participate, and an entertainment director who is quite spectacular! We moved here from another state to be closer to one of our children and his family, but we have also gained a lot of friends with the other residents here. We are not sure what else we could have hoped for in selecting a place to live. The Phoenix at Union Hill is truly fantastic!