Meritrust Credit Union - Tyler

The staff were all very courtesy and glad to see you.helpful and sincere. I just started using this branch and I haven't had any problems and any of the branches.

Pros~
Love Meritrust, they really improved the mobile banking app. I have multiple accounts and no issues, the over draft fee is $32 but not a real issue if you manage your accounts. I've had one or two incidents throughout the year where something unexpected happen and I did get hit with overdraft fee but Meritrust is helpful since I had a good record and refunded.
The phone services also improved now that you're allowed to get call back instead of having to stay on the phone to wait.
Cons~
The only thing I wish that they could do is have more physical branches, used to have one right next to me but now I have to drive a little ways away to get to one.
Its true that you can go to any credit union if you need to do simple things like deposit cash, but when you have to do paperwork you actually have to go to a Meritrust.
Also, even though I was with them for over five years I couldn't get a loan from them for a car the first time so that was disappointing since I had a good record with them. However, couple years later when I was in a bind and need to get another car quickly they were the only Bank willing to work with me and kept interest under 5%.

I've tried multiple Banks before I found Meritrust and I recommend them to everybody I know.