Category: | Car repair, School, |
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Address: | 7416 Edgewood Rd, Annapolis, MD 21403, USA |
Postal code: | 21403 |
Phone: | (410) 263-8717 |
Website: | http://www.diversifiedmarineservices.com/ |
Monday: | 8:30 AM – 5:00 PM |
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Tuesday: | 8:30 AM – 5:00 PM |
Wednesday: | 8:30 AM – 5:00 PM |
Thursday: | 8:30 AM – 5:00 PM |
Friday: | 8:30 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
My Kohler generator stopped working right at the end of my warranty period, and at the beginning of the boating season. The dealer was so backlogged they couldn’t get to it for six weeks, so I took a recommendation and called Diversified, recently taken over by a new owner. The problem turned out to be more complicated than just replacing the raw water pump impeller, and what appeared to be a simple problem turned out to be more.
Troubleshooting and repairing a problem isn’t always simple and straightforward, and fixing the generator in this case required significant input from the manufacturer, replacing a part that shouldn’t have failed on a generator only a year old, and attention from a junior, then a senior technician. The billable labor stacked up, and about $60 in parts cost about $700 to install. In the end, Diversified replaced the impeller AND the thermostat that caused my problem. Also, after speaking with the owner he did not charge me for all the extra work.
What impressed me most about this job overall was how straightforward, honest, and fair he was when we reviewed what had been done. Every business wants to be perceived to have those qualities, but I observed Diversified operating by them at a moment when it cost them.
I think this is rare to hear about, and even more uncommon to see in practice. For the integrity and high level of customer service the owner demonstrated, I’d use them again and even recommend them to a friend.
I have been using diversified for 2 years and they have been prompt, knowledgeable and economic. They are fantastic and their mechanics are awesome.
I have worked with Rob and the Diversified team on many issues concerning my 65 tayana. Just recently they knew that I was out of town and when we had blowing snow Rob sent someone by to just eyeball my deck and they brushed off the snow,,, this is the kind of top notch service that makes them the people that I go back to time and time again,,
I just completed working with the new owner, Rob, and his team on an issue I was having on my O'Day 40'. Rob maintained great communication throughout the resolution of the issue and made sure that the job was completed to my satisfaction. I'm very pleased to be continuing my relationship with Diversified.
Diversified Marine provides marine electronics repair, boat winterization, shrink wrap, bottom Awlgrip paint & marine engines in Annapolis MD. 410-263-8717.
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(410) 263-8717 Let me start by saying that I've never had such a great customer service experience with a mechanic, marine or otherwise, as what I received from Diversified Marine.
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Diversified Marine Services 112 Spring Valley Dr Annapolis MD 21403. Reviews (410) 263-8717. Menu & Reservations Make Reservations . Order Online Tickets ...
Diversified Marine Services has an established reputation for superior quality, communication and client satisfaction. ... 410-263-8717. customersupport@dmsinc.net ...
(410) 263-8717. www.diversifiedmarineservices.com ... Diversified Marine Services, Inc. is located at 7346 Edgewood Rd in Annapolis and has been in the business of ...
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Diversified Marine Services is located at the address 7416 Edgewood Rd in Annapolis, Maryland 21403. Diversified Marine Services has an annual sales volume of 1M - 1,999,999. .For more information contact Gabe Johnson, President or go to www.diversifiedmarineservices.com For maps and directions to ...