Address: 6770 Stillwater Blvd, Stillwater, MN 55082, USA
“Edited to 5 ⭐️ 3/27/23. After contacting customer service, I was contacted swiftly and found out it was totally user error on my part. The agent was very professional and ensured me that their customer service team is pretty solid! Thanks, Janet!! ————- I decided to give the company another try because the product surpasses the others that I’ve tried. Unfortunately, I tried logging into the app and it said I wasn’t an active Rebel with a number to call. I logged into my account on Shopify and my subscription is still active. Again, the app and Shopify are not talking to each other. Additionally, it’s after 10pm on a Sunday. Providing a customer with only 1 method to access their account is inconvenient. The reset password button works perfect so I was able to reset it and do an emergency test. I emailed, texted, and left a voicemail. I’ll update once I hear back. —————————- This review is solely based on my experience with their systems/customer service. The product itself is convenient and innovative. There seems to be 2 different sites. 1 where you can purchase the kit and another one for the subscription (Shopify). The two do not talk to each other. I contacted support in the app to cancel my subscription and nothing happened. In the meantime, I get charged again BUT I never received another shipment. I was told the subscription is automatic regardless of whether you place an order. I thought the you get a new order every time you are charged. Not the case. I was finally able to cancel my subscription AND they still charged me a month later! How is this even a thing? I received the cancellation email on September 19th and was charged on October 5th. Every time I tried to chat after I got off of work, they were offline. So I woke up this morning to try and catch them before work and no one is responding. There’s no auto message that tells you that you are in queue or that they’re offline or anything. It’s just blank. For these reasons I don’t recommend this product. At least not if they stick with their broken subscription model. Their customer journey needs serious revamping. If they put their product in stores, I’d gladly purchase , but their customer service and systems are lacking.”
Address: 5900 Stillwater Blvd, Stillwater, MN 55082, USA
“Very happy with my purchase and experience here. I bought a 2020 Subaru and my sales rep Dale, did his homework and was able to show me all the wonderful features on my car (there was a lot!) I loved that. No pressure, totally professional. The price was fair and well thought out and the financing procedure was super quick and efficient. I will be back”
Address: 5900 Stillwater Blvd, Stillwater, MN 55082, USA
“Great technician's very honest and quick to get you repaired correctly and back on the road”
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