Address: 3846 Columbia Ave, Mountville, PA 17554, USA
“I didn't plan on giving 5 stars... but applause is not just due when things are done right the first time, but when things are made right if it takes a "second time". As humans, we all need to have grace for others and it's not about getting things perfect the first time as much as service and making things right. I had a tire blow out at 85 mph and my truck was towed to their shop. While the early communication wasn't super clear about timeline or what to expect, I was informed my truck was ready a few days later. The short version is that I didn't get far without another flat on the patched/fixed tire - and didn't have any spare to put on my "fixed" tire. So, in my opinion I paid and got nothing... just a few days without my daily-driver, and then rescheduled my evening to pick up a truck that wasn't fixed. Later that evening when I spoke with the owner (who wasn't in the shop that day when they repaired the tire), he promised he would make things right. The next day he informed me they would replace both front tires as they hadn't properly handled the first round of issues... and as a fellow business owner, I know that people make mistakes and can overlook things but what's most important is what happens next. In this case, I would actually use this shop again and trust they will look out for my best interests. I appreciate the service and will be a return customer.”
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