Address: 7980 US-183, Lockhart, TX 78644, USA
“I just wanted to say thank you to Tom at TK/RV for helping me over the phone with the water issue I had with my RV. Tom took time to not only explain how to do the fix step by step but, to also make sure I understood what he was saying. I never felt rushed when I would ask questions and, he was very understanding given my situation which was one of the things I appreciated the most. I had injured my right leg awhile back and, rely on crutches to get around. I informed Tom of my situation when he said that he could instruct me on what to do over the phone and, not once had he sounded like it was too much of a hassle to deal with. Instead, he took the time to explain the steps and made sure I understood and, said to try it and give him a call back afterwards to see if it worked. Of course I ended up running into small issues that prevented the fix on the first go but, every time I called Tom back, I never once heard nor picked up that it was too much to deal with. It took time for me to figure out how to not only do the work but to get my tools from inside my RV to outside which Tom was very understanding. Finally, I was able to fix my water issue with the help from Tom over the phone. Not only did Tom help me fix my water issue, he helped me save money by instructing me over the phone on how I can do it myself. That right there was the main thing I had appreciated the most about Tom. Overall, I was very satisfied with the customer service from Tom at TK/RV and his understanding of my leg injury and, that it took more time with me given my situation. As I said earlier in my review, Tom nerve once made me feel like it was too much of a bother with me and, that to me is outstanding customer service and professionalism. I highly recommend Tom at TK/RV to anyone who is looking for a great place with outstanding customer service for RV repairs.”
Address: 3134 Lance Dr, Stockton, CA 95205, USA
“Great service, very pleasant to work and knowledgeable about a lot of different areas for our business. They go above and beyond including answering calls after work hours to accommodate contractors. Thank you Bella Tile”
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