Canopy at South Lakes

The office staff was very kind and friendly but they appear to be very disorganized- I Came in early June to view apartments and apply. They couldn’t tell me if the unit I wanted was carpet or not which I found odd that they wouldn’t know what’s in their units? I did really like that they had a model unit though and it looked very nice I liked the layout as well. However, after applying they sent me a move in cost sheet with the wrong amounts. When I pointed this out they apologized and sent me the right amount but not on the official document. So I told them I’d need the actual document corrected so I can sign it- they never responded or sent that. So I just went and applied somewhere else since I’m not going to sign a sheet with inaccurate numbers on it nor am I going to sign a lease for a unit I don’t even know if it has carpet. They finally called me back today (a week before when my move in date would be and weeks after I applied) to let me know it was vinyl not carpet. At this point I’ve had to go elsewhere because why would I or anyone else wait until a week before moving to sign a lease??

My wife and I used to live in these apartments for 2 years with our newborn daughter. When we first moved in, it was under different ownership and it was run horribly. HOWEVER, around a year ago, Valiant Residential took over and the difference has been night and day! Kira is the regional property manager and she has been extremely helpful. Priscilla is the assistant property manager and she has been great dealing with the day to day. If I ever have a maintenance issue, Chris Kelso is always on it within a day or two. He is the nicest guy. I am very thankful for this staff and would recommend this property to anyone in the area!