Category: | Plumber, |
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Address: | 166 Prairie View Rd, New Braunfels, TX 78130, USA |
Postal code: | 78130 |
Phone: | (830) 625-8031 |
Website: | http://ottplumbing.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Steve and Orlando responded to our home after we experienced a drain system whole house backup. They cleared the backup in minutes but a camera check confirmed a break in our drain pipe just outside the clean out access. They promptly provided a quote and returned to fix the break and install new pipe. This they did with efficiency, professionalism, and skill. We trust these guys. They have helped us on several occasions. Steve and Orlando are good guys and great plumbers.
I had a washing machine delivered and installed this morning (from a big box type store), and when I went to do a load of laundry I found that they had installed the hot and cold in reverse! Of course that company that I bought the washer from said they could not come back until Tuesday to swap the lines (5 days later!!), and I did not have the tools available to do it myself (I just moved into the home and don't even have a wrench here right now). Ott was able to send their guys out super fast, despite having a busy day of work lined up. They got here in literally under one hour and did the swap of the lines and got everything to work perfectly. Definitely appreciate how responsive and easy to work with these guys are, would highly recommend.
Senior discounts would be nice. Most senior citizens are on a fixed budget that never increases enough to cover the increase in prices as they continue to go up and up.
Your customer service is excellent, however.
The two men that can to install my water heaters were on time, professional and kept me informed every step of the way. Would use again for any of their services.
These guys are extremely helpful and kind. They came as soon as they could...even when I know they were very very busy. Will call them again.