Freeman Toyota

We just purchased a vehicle through Mr. Kevin F and it was hands down the easiest transaction. He emailed us a video and any information we asked. No smoke and mirrors. He was upfront, transparent, and no way pushy. We are really thankful for his salesmanship. Freeman Toyota needs to hang on to him!

Update:

A few days after my initial experience, the leadership team reached out to me, earnestly seeking to rectify the situation. I truly appreciate their efforts to amend their mistakes. They scheduled an early appointment for me and offered a complimentary tire rotation. To be honest, it's not the financial aspect that matters to me; rather, what impresses me most is their swift response and commitment to delivering premium service to their customers. My recent visit to the service center was efficiently completed in about an hour. I extend my sincere thanks to the team for their dedication to ensuring customer satisfaction.

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I was a little hesitant to take my Tacoma to a new dealer but this one was 10 minutes closer for the Toyota of Fort Worth. As I arrived everything was going great, I was being taken care of a gentlemen named Peter. I only needed a tire rotation, but I was told to also have an alignment. I asked how long it would take because I had another appointment In three hours, he said 2.5 max… So I waited 2.5 hours and it turns out my car was not even being serviced.

It’s embarrassing that there is no system in place to track time or car status, given all the technology to ensure premium customer service. I recommend reaching out to Toyota of Fort Worth so you can learn about their service system.

I wanted some upgrades for a vehicle. I was fortunate enough when I called that Tim answered. He kept me informed every step of the way, gave me his cell if I had any questions at any time and made sure what I wanted was done flawlessly. My service experience with Freeman Toyota (Tim as the person that managed my request) was by far the best service I have ever had at any dealership! They are not close to me, but I will be back because of the amazing service and commitments that were made and kept. Thank you! Easily a five star rating!

I’m always treated really well there. I love my Toyota Rav 4 ‘non Freeman Toyota in Hurst Texas is the best. Tim Farren, and the parts and service department is fantastic. He listens he cares he's informative. He knows his stuff. Y'all are lucky to have him also Mason and management fantastic man. I have met so many good people there I bought five vehicles from y'all. And I am very content with this RAV4 I get sometimes between 43 and 50 miles to the gallon in the city and this is a very nice riding vehicle. I love it thank you Toyota the only thing that I could think of that would make it better is if you would 🙏 give me my next car. ❤️❤️❤️❤️❤️❤️

🌟 Shoutout to the incredible staff members Tim, Jeremey, Marco, and Dusty at Freeman Toyota who have gone above and beyond to take care of me! 🌟

I just wanted to take a moment to express my heartfelt gratitude to Tim, Jeremey, Marco, and Dusty who have made my experience truly exceptional. 🙌🏼✨

From the moment I walked through the door, your warm smiles and genuine care have made me feel like a VIP. You've gone the extra mile to ensure my comfort and happiness, and I couldn't be more grateful!

On Thursday, May 18, 2023, I was heading to DFW Airport when my Tundra’s check engine light comes on. A message comes across my display telling me to find a safe place to stop. My engine shuts off while I am still driving. This happened all in a matter of seconds. I was able to pull over safely to the shoulder of the roadway. I attempted to start my Tundra and it would not start. It wouldn’t make any sounds at all. When I push the start button. Only the Accessory lights & radio would come on. The engine was not making any sounds and it wouldn’t try to turn over. I wanted to have my Tundra towed to where I had purchased my Tundra at Shottenkirk Toyota of Weatherford but instead, I had to have it towed to the Freedom Toyota in Hurst. This turned out to be the best decision I could have ever made. Tim, who was appointed my service adviser called me on Friday morning. Tim advised me they would get my Tundra in their shop to see what the problem is. Tim follows up with me next week advising me that a gear in my engine had gone bad causing my engine to lock up. I was heartbroken that this could have happened to my 2022 Toyota Tundra but at the same time I understand it happens. Thankfully all this was covered under my warranty. Tim got my set up with a rental truck from Freeman Toyota free of charge. Since my engine was being replaced it took several months for Freeman Toyota to get all the parts they needed. Tim stayed in touch with me and kept me up to date throughout the entire process. Before my Tundra broke down, I had just had a custom grill made for my Tundra. Since my whole front end would be coming off my Tundra to replace my engine. I had asked Tim if they could put my new custom grill on my Tundra when they out it back together. Tim said it was not a problem and he didn’t even charge me for them to do this. Tim got me in touch with Jeremy the Shop Foreman who was overseeing the work being done on my Tundra. Jeremy who went above and beyond to find the best solutions for me and my Tundra on installing my custom grill and installing the “Cancer Sucks” lighting on the grill that he didn’t have to do but he did. Jeremy stayed in constant contact with me, making sure everything was how I wanted it. Jeremy’s work was outstanding, and I was beyond impressed.

On Friday, July 21, 2023, Jeremy contacted me to let me know that my Tundra was all fixed and ready to be picked up. When I arrived at Freeman Toyota to pick up my Tundra. Jeremy had my Tundra detailed and cleaned before I got there. While I Freeman Toyota I had the honor and pleasure to meet and talk with Marco the tech who did most of the work on my Tundra along with Dusty the Service Manager and Jeremy. Your unwavering dedication, professionalism, and kindness have not gone unnoticed. You've turned what could have been a stressful experience into a positive one, and for that, I am truly thankful.

I want to give a special shoutout to Tim and Jeremy who have consistently gone above and beyond to make me feel comfortable and supported. Your exceptional skills and genuine compassion have made all the difference. Thank you for being the superheroes of my journey!

To all the staff members who work tirelessly behind the scenes, ensuring everything runs smoothly, thank you for your hard work and dedication. Your efforts may often go unnoticed, but they are truly appreciated. 🙏🏼💫

So, here's to the incredible staff members at Freeman Toyota who have made my experience unforgettable. #Grateful #AboveAndBeyond #ExceptionalCare #Superheroes #FreemanToyota #bekind