Karl Klement Ford

Thank you so much Karl Klement Ford for your services. It's so great to know I can trust a dealership like Karl Klement Ford. One week my car is down and the next week you guys take care of business. Literally, they came to the rescue, fixed my Ford Focus RS, and before you know it my car running again. Thank you Karl Klement Ford mechanics! You guys did a hell of a job! Big shout out to Craig for giving me updates as much as possible. Craig is extremely helpful, nice, and did everything to make sure my car was up and running. If your a Ford owner then you need to make your way to Karl Klement Ford. They will get you in and out and you will be satisfied.

My husband just bought a truck here and I can honestly say it was the easiest vehicle purchase I’ve ever made. We had been looking at a couple of different vehicles in different dealerships and hands down these guys knocked it out of the park. Fair trade in, best interest rate. Didn’t waste my time I would not hesitate in recommending this dealership.
If the service department comes close to this level of service, we’ll be using them forever.

I have a 10 year old Ford Mustang. I went in for an oil change. They changed my oil, rotated my tires, checked my alignment and brakes and washed my car. As a female, I dont check the brakes and alignment as needed and I feel very grateful the Ford guys have my back. Two thumbs up!!

First off I want to say that everyone I met was very helpful and friendly. My disappointment is with several things however. Part of going to a dealership instead of another place is to have the service appointment and have the service guy walk up to you and tell you that your vehicle is done. I made an appointment 48 hours ahead of time online and showed up 15 minutes early but upon arrival I was told that appointments don't matter as they don't really have any schedule and that it is first come first serve and that I would have a three hour wait. Bummer, but I went with it in part hoping it wouldn't actually take that long. To my relief it wasn't 3 hours but it was over 2 hours. This was my first time at this dealership's service department and I had to find my rep after getting a text that it was done. This is and the false hope of scheduling is actually why I didn't give 5 stars. I want to give five stars but because of this I can't. Kyle was nice, but I am used appointments getting ahead of non appointments and my reps going to the waiting and explaining things and then taking me to the cashier. Maybe I am just spoiled but this is the standard I am used to, having experienced this standard with several brands and dealerships. I had been waiting for 2.5 hours go the extra mile, I am really nice not the angy nut customer. I try to go the extra mile to be nice. Perhaps this was just a one-off and I am absolutely willing to update and improve the rating.

Updating as Hallie from Karl Klement Ford called and explained that their appointment system just went online this week and that Kyle hadn't known that it was up yet. I can understand this, new systems always have hiccups. She said in the future it will work as one would expect. So I am going up from three to four stars for now and when I go back hopefully we update this to five stars. Thank you Team Karl Klement Ford for the effort!