Address: 500 US-287, Decatur, TX 76234, USA
“These shop is without question the best shop i have ever worked with. I am a professional driver so I have vehicles in repair shops more often then I would like... The crew at Klement were awesome. Price was exactly what was quoted. From the Service Manager Monty to the young lady Tyler that processed my payment. Everything was flawless I will definitely recommend Klement to anyone needing a great shop”
Address: 2670 US-287, Decatur, TX 76234, USA
“First off I want to say that everyone I met was very helpful and friendly. My disappointment is with several things however. Part of going to a dealership instead of another place is to have the service appointment and have the service guy walk up to you and tell you that your vehicle is done. I made an appointment 48 hours ahead of time online and showed up 15 minutes early but upon arrival I was told that appointments don't matter as they don't really have any schedule and that it is first come first serve and that I would have a three hour wait. Bummer, but I went with it in part hoping it wouldn't actually take that long. To my relief it wasn't 3 hours but it was over 2 hours. This was my first time at this dealership's service department and I had to find my rep after getting a text that it was done. This is and the false hope of scheduling is actually why I didn't give 5 stars. I want to give five stars but because of this I can't. Kyle was nice, but I am used appointments getting ahead of non appointments and my reps going to the waiting and explaining things and then taking me to the cashier. Maybe I am just spoiled but this is the standard I am used to, having experienced this standard with several brands and dealerships. I had been waiting for 2.5 hours go the extra mile, I am really nice not the angy nut customer. I try to go the extra mile to be nice. Perhaps this was just a one-off and I am absolutely willing to update and improve the rating. Updating as Hallie from Karl Klement Ford called and explained that their appointment system just went online this week and that Kyle hadn't known that it was up yet. I can understand this, new systems always have hiccups. She said in the future it will work as one would expect. So I am going up from three to four stars for now and when I go back hopefully we update this to five stars. Thank you Team Karl Klement Ford for the effort!”
Address: 2111 US-287, Decatur, TX 76234, USA
“The customer service at this location is by far the best. I was referred to this location by a family member who had a great experience with their auto purchase. I had the pleasure of doing business with sales rep Clay Estes. This gentleman went above and beyond to get me into a brand new vehicle. He dedicate a large amount of his time to get me approved and he kept me updated throughout the entire process. Before I drove off the lot he took the time to explain the whole vehicle to me and made sure I was familiar with all of the safety features. I would 100% recommend any and everyone to this location.”
Address: 34318 43rd Ave S, Auburn, WA 98001, USA
“I recently bought a Hyundai Kona from the James Wood in Decatur and my sales person Cathy Spurgeon was extremely nice and so knowledgeable about the car I wanted. She knew about all the different options that came with each model, she answered all of my questions and helped me through the process of buying my brand new car which I am extremely happy with. Thank you Cathy & James Wood!!”
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