Address: 8261 Mountain Valley Rd, Axton, VA 24054, USA
“Bought a '04 Subaru Outback from Kendall Auto in November of 2021. The lot is a small operation run out of the adjacent lumber yard. Each time I visited, there were 8 or 9 vehicles out front; not a huge selection, but they all seemed to be in decent shape with reasonable mileage. I dealt with Milton, who was always friendly and helpful. Despite being over 17 years old, the Outback was in great shape and only had 160,000 miles on it. After a very satisfactory test drive, Milton told us the price, which was very fair for the car's condition and the current market. He even took a little off for some water leaking from the moon roof's drainage canal. We drove the car for one week and put 150 miles on it, when the check engine light came on. We checked the codes, and the catalytic system was running below threshold efficiency, which is an indication of a bad catalytic converter. We bought the car "as is," but we called Kendall Auto to see if we could get any help, or if their mechanic would do the work. Milton told us to bring the car in and have their mechanic check it. After confirming the problem, Milton ordered and paid for replacements of both catalytic converters for the car, and his mechanic swapped them out free of charge! We paid nothing for the repair, and Kendall Auto stood by their cars. We haven't had any problems since. I was content with the quality, price and service when I bought the car, but was very impressed when a used car dealership took care of the repair for us. I would absolutely buy a car from Kendall auto again, and I would recommend them to anyone, especially if they have a little time for their perfect used vehicle to arrive on the lot.”
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