Contact and Address
| Category: | Store, |
|---|---|
| Address: | 22000 Dulles Retail Plaza Suite #120, Dulles, VA 20166, USA |
| Postal code: | 20166 |
| Phone: | (703) 421-7560 |
| Website: | https://www.att.com/stores/virginia/dulles/77404?source=E-g2s10000000000X&wtExtndSource=stores |
Hours:
| Monday: | 10:00 AM – 8:00 PM |
|---|---|
| Tuesday: | 10:00 AM – 8:00 PM |
| Wednesday: | 10:00 AM – 8:00 PM |
| Thursday: | 10:00 AM – 8:00 PM |
| Friday: | 10:00 AM – 8:00 PM |
| Saturday: | 10:00 AM – 8:00 PM |
| Sunday: | 11:00 AM – 6:00 PM |
Location & routing
Most Recent Reviews
(September 20, 2022, 1:27 am)I went to switch carriers, and to get the new iPhone 14 Pro Max. Along with the iPad Pro and ultra watch. My customer service experience with Ben was amazing, and extremely exceptional. That store knows what they're doing, and are very educated about the products. Corey the manager had an amazing attitude, and are very helpful with the process!! Both Corey and Ben made my transition to AT&T effortless, and I came out with all 3 devices! Great experience there, definitely recommend it. And happy to be apart of the AT&T family!
(September 16, 2022, 5:30 pm)I had a great visit at this store. I was helped by Drew Tobin. He not only added my Apple watch to my cellular account, but he also helped me to activate it, and set it up for immediate use. Drew went above and beyond to help me understand the featues and how to use them. This visit was textbook perfect. We need more young, bright, and enthusiastic people like Drew Tobin.
(September 2, 2022, 7:00 pm)This review comes with a story. My fiancee has an IPhone that had us visiting the Apple Store Genius Bar too much. After it acted up again and I had another visit scheduled I decided to drop by ATT. I usually go to Dulles Mall (they are great) but this one is open later and I got in just before closing. The rep told me how I could get a great trade in on an IPhone 13 so I took the offer up. As the phone was not in stock the rep told me ATT has a third party - Enjoy Phone Service (ZERO stars) - that would deliver and provide initiation services. Well today I got a call and the gentleman said I was first on his list and I would meet him about 1. By 3 I had already put two calls directly back to him, hetting only voice-mail. At 4 I called the Enjoy main line and they said it had been dropped off. I was in shock (registered my complaint with HQ) then grabbed the phone and headed back to this ATT and was glad I did. Drew saw me (after a few minute wait) and when I told him my story he looked over and said, avoid Enjoy. Then he helped me set up new phone (dealing with glitches along the way) and made sure I was set for needed elements like charger (Apple being itsususlself Nothing from 11 works on 13. All the considerable time involved Drew carried on a great discussion about Silicon Valley and Hollywood so the time passed quickly and I learned something. C-Suite takenotice of the gem you have in Drew. I certainly am happy Enjoy screwed up because I am SURE even if the delivery guy had not lied to me the knowledge, accoutrement and advice would all have been inferior. Any mobile needs (the more complex the better) head to this ATT and make sure you ask to have Drew take care of you. Blue chip service indeed. Keep up the good work.
PS after posting went back and read other reviews and I see (happily) that I am not the only customer to commend Drew. Gold Star!
PSS Final addition, after seeing Drew commended again and again I was pleased that management read the reviews and responded. However it was a pattern of "all our associates are here to help" While I applaud not creating jealousies on the floor good management has to reward distinctive individuals and hold them up as an exemplar. I am hoping the response to.this review by management breaks the previous pattern and recognized the individul.not just the team. Teamwork is great, leadership essential. Find and reward your leaders like Drew, it pays back in spades.
(August 1, 2022, 3:30 pm)To whom it may concern, I am in the tech services industry and believe it is very important that when someone is better than good at their job, they need to be recognized. Today, I visited this AT&T store and had the pleasure of speaking with Drew Tobin. I asked Drew some pretty complex questions regarding my account and about particular devices. Drew is the epitome of what customer service is all about. Drew is not only friendly and approachable, but provided very knowledgeable/detailed answers to each of my questions and helped me think through each of my options. AT&T is as good as each customer's experience ... people like Drew make AT&T look really good. Make sure you do what is necessary to keep him happy because he keeps your customers happy!
(March 8, 2022, 6:10 pm)I'd say shop at this one. The manager here provides outstanding customer service and is very patient in answering all your questions. Because if you're upgrading or buying a phone for the 1st time, you'll have a lot of questions. Enjoy your new phone.
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