Category: | Furniture store, Home goods store, Store, |
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Address: | 12097 Jefferson Ave, Newport News, VA 23606, USA |
Postal code: | 23606 |
Phone: | (757) 872-9880 |
Website: | https://www.grandfurniture.com/locations/newportnews |
Monday: | 11:00 AM – 7:30 PM |
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Tuesday: | 11:00 AM – 7:30 PM |
Wednesday: | 11:00 AM – 7:30 PM |
Thursday: | 11:00 AM – 7:30 PM |
Friday: | 10:00 AM – 8:00 PM |
Saturday: | 10:00 AM – 8:00 PM |
Sunday: | 11:00 AM – 7:00 PM |
We have dealt with Felicia Horton on several purchases and she’s has treated us amazing. I know she is the store manager but she has gone above and beyond to fulfill our wants and needs with the furniture we have been in search of. The pricing has been wonderful and we are happy customers. Thank you!
Felicia made my shopping experience pleasant and easy today. Even though she was the only one working the floor today she made me feel like I had her full attention. I will definitely be back to see her again.
Title: Exceptional Service at Grand Furniture Store
Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)
I recently had the pleasure of visiting the Grand Furniture store, and I must say that the service I received was truly outstanding. I had the privilege of working with Ms. Felecia, a knowledgeable and attentive manager who went above and beyond to assist me throughout my shopping experience.
From the moment I stepped foot in the store, Ms. Felecia greeted me with a warm and friendly smile. She took the time to understand my needs and preferences, ensuring that my visit would be tailored to my specific requirements. Her expertise and product knowledge were evident as she guided me through the vast selection of furniture options available.
What impressed me the most was Ms. Felecia's dedication to helping me find the best deal. She patiently worked with me, explaining various pricing options and promotions, and even went the extra mile to find additional discounts that I was eligible for. Her commitment to ensuring I received the best value for my money was truly commendable.
Throughout the entire process, Ms. Felecia demonstrated a genuine passion for her work. Her professionalism and willingness to assist were evident in every interaction. She listened attentively to my questions and concerns, providing thoughtful recommendations and solutions that exceeded my expectations.
Thanks to Ms. Felecia's invaluable assistance, I was able to select the perfect furniture pieces that fit both my style and budget. Her personalized approach and attention to detail made the entire experience enjoyable and stress-free.
I highly recommend visiting the Grand Furniture store and seeking out Ms. Felecia's expertise. Her exceptional service, dedication to customer satisfaction, and genuine care for her clients make her an invaluable asset to the store. I am incredibly grateful for her assistance and will undoubtedly return to Grand Furniture for any future furniture needs.
Thank you, Ms. Felecia, and the entire Grand Furniture team, for providing such an exceptional shopping experience.
I visited and was greeted and helped immediately by Felecia Horton. She helped me pick my cute new couch. GREAT customer service and very personable. She was willing to help and if I need anything else from Grand I will always use her
The best Furniture shopping experience I have ever had! I am 18 and new to financing etc. Felecia Horton was awesome!! She was so sweet and patient she took her time in showing what she thought I would like! She made sure I understood what I was buying and the process! She was pure delightful and funny! I highly recommend coming in and shopping here at Grand! Even if you don’t buy anything you can still enjoy some laughter and kindness from Miss Felecia.