Category: | Car dealer, Store, |
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Address: | 19445 Janacek Ct, Brookfield, WI 53045, USA |
Postal code: | 53045 |
Phone: | (262) 797-2000 |
Website: | http://www.lexusofbrookfield.com/ |
Monday: | 7:00 AM – 7:00 PM |
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Tuesday: | 7:00 AM – 7:00 PM |
Wednesday: | 7:00 AM – 7:00 PM |
Thursday: | 7:00 AM – 7:00 PM |
Friday: | 7:00 AM – 6:00 PM |
Saturday: | 7:00 AM – 1:00 PM |
Sunday: | Closed |
Drive in to the service car lobby and spoil yourself in the warm comfort of the customer waiting area - it's a nice little area with three private booths with desks - if you want to work or call with somewhat privacy. There's coffee and the usual cookies, but most of all I like the fact that you talk to sensible people. They surprised me by using actual logic and reasoning - something that's very uncommon these days. The staff is professional and pays kind consideration to your concerns. I'm quite satisfied with my experience with services here. Contrasting with my experience at a couple of "other" expensive auto brands, I'd consider Lexus again if I had to for this reason among others.
Remember, the service department is not at the Lexus dealership! But it's close by, just around the corner!
We love taking our Lexus here. You just drive up to the garage doors, pull right in and someone will come help you and take you into their office to get the paper work started.
We got a loaner car and that process was just as easy. You do have to show your driver's license and proof of insurance. I loved our rental so much that we might be upgrading very very soon!
Dropping off the loaner was the same as dropping of my car. Drive right in, they greet you and you wait inside while they bring you your car back inside.
*They had a note up saying the car wash was down for a remodel so I was kind of bummed that ours wouldn't be nice and clean when we got back BUT talk about service! They had it sparkling clean when I got it back!! We'll be back next time but at the Lexus dealership for a newer model! ????
Talk about "The Lexus Experience"! You will be glad you went here. I've been to other Lexus and Toyota Dealerships in Milwaukee and Madison and this one is hands down the best. Knowledgeable staff, warm atmosphere. Would recommend 100%.
Stopped in without an appointment because my tire light was on. Had the best service from Joe who happily checked all of the tires and corrected the issue. I then asked if there was anything that could be done to get the black marks that were all over my car. Without hesitation Joe was able to buff out all of the marks. My car looks brand new! Best service ever. I will always be a customer of Lexus, the service is second to none!
Get directions, reviews and information for Lexus of Brookfield Service Center in Brookfield, WI. 19455 Janacek Ct, Brookfield, WI 53045. (262) 797-6507.
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