McDermott Cue Mfg

Let me first start off by saying that the G1001 is a beautiful cue! It is flawless with no dents, dings, imperfections with a super tight wrap. Here is my story:

* I ordered from Manning Cue (authorized vendor) Dec 21, 2020 with some custom modification. I upgraded the shaft to the IPRO Original, the wrap from imprinted leather to Irish Wrap # 46 (black with brown specks), Kamui soft clear tip and added 1 engraving line.
* Due to the custom order it takes 3-4 weeks for production, which I was fine with. It showed up on-time Jan 15, 2021.
* When I opened the package I was very disappointed. The wrap was not upgraded and poorly wrapped as there were gaps at each end and the Kamui tip was not installed. I went to my friends house that night to play with the cue to make sure it functioned good and it did, very solid cue with little deflection. I disliked the IPRO Original shaft (WAY TOO THICK).
* I contacted Manning Cue and he got with McDermott and was able to get me a return label, which I did return that next Monday. I was told it would take 2 weeks to complete once received. They were close on the estimated time (only a few days off).
* I just received the upgraded cue today (Feb 20, 2021 - my birthday) and I am VERY HAPPY with the cue.

McDermott turned down my shaft for free to the IPRO Slim and added all the upgrades I asked for in my original purchase. I would have given this a 5 star if it would have came in perfect the first time. McDermott needs some type of quality control before sending out a cue as waiting 2 months was very frustrating.

Great customer service!

Was in town for a navy graduation and just got into league and decided to go in and check it out, Andy was so helpful and the cue is beautiful and my games are improving so much with my new found confidence, thank you so much for my beautiful cue, can't wait for my next cue, maybe a custom with the navy incorporated, anyways thanks again

For all you guys who just have to squeeze the last drop of juice out of your lemon, please go to a dealer and haggle, and you will save something approaching 10%. But if you would prefer dealing with reeealy nice people who know the details and take pride in their product (remember people like that? You already know if you're a quality-experience person rather than a 10%-off person, don't you?), and can actually customize a given model, small things for free, big things at a fair up-charge (wood stain color? wrap color? no wrap? a joint to match the system you already own? Your dealer can't do that because he doesn't actually build it). Like most really nice people, you may find that they have limits if you try to push them around, so just don't do that . . . because these are MY quality-experience people, OK?

I have been to all of the major pool cue manufacturers in Wisconsin. This is easily the nicest place to buy a cue. Not that I've had a problem at the other cue manufacturers, McDermott is just the biggest. Always something new to look at.