Bill Wright Parts and Service

My Bill Wright service advisor was very helpful and friendly. I would definitely return to this Toyota service center for all my vehicle needs.

Friendly, efficient, helpful informative staff. WONDERFUL waiting room: Cool comfortable, has several Big screen TV s to watch. A great little fast food Mexican food place is right in the same building.

I was able to make a same day service appointment and take my car in within an hour. It was easy to get my car in and the service advisor was friendly, straightforward, thorough, and helpful.
It was about 1.5 hour wait, which I wasn't aware of until I handed my keys over.
I was prepared to wait anyway and they have a decent waiting area with free water, vending machines, a small cafe, several TVs, comfortable seating, and even a children's waiting area with cartoons playing! That was my favorite area as it was quiet and easy to keep track of my son who came with me to the appointment.
Bathrooms were clean and smelled nice. Staff was friendly and there was plenty to browse in their merchandise department.
I was updated on service by text and able to approve any changes by phone. I was also able to track the progress via the link sent by text message. When my car was done, my service advisor came and found me and walked me to the cashier. I paid and the cashier directed me on where to get my keys.
An overall pleasant experience, even with a 90 minute wait time.

Photo is of one the chairs in the waiting area :)

The service department was really helpful. The appointment process was easy. Everything was done quickly, the car was ready in less than an hour for a 10k service.
Update based on the 20k service. The wait was much longer than the last time. Almost three hours.
Today the gentleman that normally directs customers before the doors open at 7:00 wasn't there. As a result cars were backed up into the street.