Address: 17411 E 81st Ave, Commerce City, CO 80022, USA
“Had only a completely satisfying experience, comparable to national chains of other car rentals. The team members were all committed to a safe, affordable, efficient, and respectful service. (Read below for details) Shuttle service picked us up within 20-25 minutes from the designated location at Denver Airport. Driver was courteous and offered to help with luggage. Office staff upgraded our car for no additional charge when our reserved vehicle was unavailable. The rented car met all safety, comfort, and aesthetic points. Process to get us into a car and on our way took less than 15 minutes from arrival. Drop off process was similarly as simple and quick. Within 15 minutes, we were boarding the shuttle back to the Airport. A few minutes into the shuttle ride, I realized I had left my mobile phone back in their office. The driver was kind enough to turn back and allowed me to retrieve it. Despite the delay from doubling back, we reached the airport in less than the 30 minutes I had originally budgeted in our schedule. The only thing I recommend they improve is perhaps lay down a carpet so you don't sound like rolling thunder when you walk up the handicap access ramp! Otherwise, a pleasure and comparable to the national chains at a better price point.”
Address: 17901 E 81st Ave, Commerce City, CO 80022, USA
“My traveling party arrived at AVR-Denver late in the evening exhausted from a full day of commuting with several hours of driving still ahead of us. Our van was ready and waiting for us. However, we had underestimated the road conditions having never been to the area. Out of concern for our safety, the manager, Frank, approached us with an offer to exchange our rental for an SUV that would be more appropriate for the destination. This was no upsale tactic or money grab, just one human showing concern for others, which is what customer service is all about! Anytime I come to the Denver area I will rent through AVR, and I'd advise everyone to do the same.”
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