Category: | Car repair, |
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Address: | 138 Douglas Ave, O'Fallon, IL 62269, USA |
Postal code: | 62269 |
Phone: | (618) 632-5151 |
Website: | http://www.cletes.net/ |
Monday: | 7:00 AM – 4:00 PM |
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Tuesday: | 7:00 AM – 4:00 PM |
Wednesday: | 7:00 AM – 4:00 PM |
Thursday: | 7:00 AM – 4:00 PM |
Friday: | 7:00 AM – 4:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Where do we start ! With the good stuff of course 😊 We had an unexpected incident in need of a tow on a Sunday morning. Andrew’s customer service over the phone was simply enough to feel relaxed already. He was out to us within the hour despite being on another job. He showed up, put our minds at ease and loaded us up onto the trailer. He dropped us off at the shop with our home on wheels ( we have been on the road for almost 4 months in our little home) and when we arrived they levelled out the vehicle for us so we were still able to live in it while they looked at it ( as the damages were causing a steep angle of the vehicle) . They offered us to stay beside their shop, offered us power for our Campervan , a heater as the winter nights are approaching & anything else we may have needed. Such hospitality. Monday morning we were able to talk to Ron inside the shop and said he would get to look at it As soon as they had a moment, understood, mechanics are under the pump when it comes to work… and a big job like this… they squeezed us in THE NEXT DAY. Got us a very reasonable quote for the work and the repairs that were needed. What a quick fix from a pretty disastrous situation as we were on a mission to get back to Canada before winter. Thank you Clete’s & team for the rescue and great customer service! Above & beyond.
Clete’s service was very fast/efficient/friendly. Andrew came out to tow my car to take it to the repair shop and he was extremely thorough with the entire process and picked up my car in less than 30 minutes from the time I called Clete’s. Thank you again!
If your needing a tow off the side of the interstate for that matter anywhere? Give Andrew a call. This man will take care of you one of the best out there.
I had an issue with my car when I was changing my oil. I called around and no one had availability, but multiple different shops recommended Clete's and I'm glad they did. I called and they got me in since it was a small project and they did an amazing job, and double checked the rest of my car and found another issue that would have been a major problem. They were professional and quick!
These guys were very friendly and very fast. We blew a tire in O’fallon, Illinois and could not find a replacement due to the time we needed to tow to St. Louis, MO. They had someone there within 15 to 20 minutes. Very courteous and professional.